Frequently Asked Questions
Clear answers to the most common queries about our products, pricing, documentation, and logistics. If you need something specific, our team replies within one business day.
Your questions, answered
Send destination, target SKUs, pack formats, volumes, delivery window and Incoterm. We’ll reply with pricing, lead times and documentation needs.
Brand/SKU, pack size, quantity, promo calendar (if any), destination port/postcode, label/language requirements, shelf-life thresholds.
Both. Some lines are stocked; others are allocation-based or seasonal. We’ll confirm status and offer equivalents if needed.
Minimums vary by brand, category and pack type—and by mixed pallet vs full container. We specify MOQs on the quote.
Yes. Mixed loads are standard. We optimize palletization for stability, cost and speed.
As agreed—commonly FOB, CIF, CFR and DAP. We’ll confirm on the quotation.
Typically EUR or USD. Payment terms are stated on the invoice and may vary by account history and credit checks.
Unless stated otherwise, prices exclude taxes, duties and local charges at destination.
We align languages, ingredient statements and nutrition formats to the destination market and provide required product specs and export documents.
Yes—GTIN/barcodes, batch/lot and date coding; CoAs/MSDS where applicable.
FEFO (First-Expiry, First-Out) picking and agreed shelf-life thresholds are applied to every shipment.
We propose close substitutes with revised ETAs and pricing for your approval before proceeding.
NEED MORE HELP?
Talk to a specialist
Tell us your destination, target SKUs, pack formats, and timelines. We’ll come back with pricing, lead times, and the documentation you’ll need—clear and actionable.
NEED MORE HELP?
Talk to a specialist
Tell us your destination, target SKUs, pack formats, and timelines. We’ll come back with pricing, lead times, and the documentation you’ll need—clear and actionable.